(4.3 / 5)1288+ Ratings

Zeelool Reviews

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Overall Rating

4.3
13 Reviews
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About Zeelool

Zeelool.com is an online platform that specializes in providing a wide range of eyewear products. The company offers prescription eyeglasses, sunglasses, and reading glasses. Customers can customize their frames with unique designs. Zeelool.com is known for its innovative design and exquisite craftsmanship, offering diverse eyewear selections that are stylish, innovative, and of top quality.

The company has multiple product lines to cater to the diverse wearing needs of individuals with different identities and personalities. These include VividChic, BasicChic, GraceChic, BusiChic, FutureChic, RetroChic, and EcoChic. Each line offers a unique style and aesthetic, from lively hues and stylish designs in VividChic to the minimalist style reflecting sustainability in EcoChic.

Zeelool.com also offers a 3D virtual try-on technology to address the common issue of size and style mismatches in online eyewear shopping. This technology provides a comprehensive online try-on experience, enabling each customer to more intuitively assess the wearing effect, ensuring that they can confidently select eyewear that perfectly fits.

In terms of pricing, Zeelool.com is able to offer discounted prices due to a large volume of export orders. The company's exclusive assembly line eliminates the fixed costs typically associated with part agencies, while bypassing intermediaries and retailers, thereby reducing the costs of online operations. This enables customers to obtain higher quality eyewear at competitive prices. The direct sales model ensures price rationality while providing a more flexible and efficient shopping experience.

Finally, Zeelool.com has long-standing partnerships with global express delivery operators such as UPS, FedEx, and DHL, providing each customer with world-class, reliable logistics services. Each order is meticulously packaged by professional personnel according to strict standards, and undergoes additional checks and packaging before shipping to ensure the safe arrival of the products.

Zeelool Pros & Cons

Here are some pros and cons of Zeelool.com based on various customer reviews and reports:

Pros:

  • Affordable eyewear with a range of options.
  • Quality craftsmanship and accurate prescription.
  • Quick to rectify errors and dispatch replacements.
  • Detailed product descriptions with size, material, and weight specifications.
  • Virtual try-on feature.
  • Reliable integrity of materials.
  • Offers an expansive inventory of glasses and frames.

Cons:

  • Some glasses were found to be heavy on the nose.
  • Inconsistency in delivery times.
  • There have been reports of low-quality products that break easily.
  • Customers have experienced shipping delays.
  • There are reports that Zeelool provides counterfeit products.
  • No option to try frames physically before buying.
  • Shorter return window (14 days).
  • Longer fulfillment times (1-2 weeks from China).
  • You cannot find high-end eyewear on their site.
  • Slow shipping times.

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Zeelool Customer Reviews (13)

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Naomi Connolly
Naomi Connolly
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Feb 12, 2023
Michelle Scoggins
Michelle Scoggins
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Feb 12, 2023
Fealty Beaupré
Fealty Beaupré
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Feb 11, 2023
Gayr Shervashidze
Gayr Shervashidze
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Feb 11, 2023
Sofia Wallis
Sofia Wallis
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Feb 11, 2023
Movladi Chichigov
Movladi Chichigov
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Feb 10, 2023
Benedikt Héðinsson
Benedikt Héðinsson
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Feb 10, 2023
John Sease
John Sease
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Feb 10, 2023
Ines Metzger
Ines Metzger
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Feb 9, 2023
Toby Wallace
Toby Wallace
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Feb 9, 2023

Zeelool Customer’s Q&A

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Zeelool Features and Benefits

Zeelool offers several key features and benefits:

  • Affordable Pricing: Zeelool aims to provide high-quality eyewear at budget-friendly prices.
  • Wide Range of Products: They offer a diverse selection of eyewear, including prescription glasses, non-prescription glasses, sunglasses, and more.
  • Zeelool Rewards: A loyalty program where customers can earn points and member-only benefits by completing reward tasks.
  • Virtual Try-On Tool: This feature allows customers to see how frames look on their face before making a purchase.
  • 30-Day Returns and Exchanges: Customers can return or exchange products within 30 days.
  • 1-Year Warranty Against Defects: Zeelool offers a 1-year warranty against defects.
  • International Shipping: Zeelool ships products internationally.

These features and benefits make Zeelool a compelling choice for customers looking for affordable, stylish, and quality eyewear. Happy shopping!

Zeelool Pricing

Zeelool offers a variety of stylish and affordable eyeglasses. Here are some examples of their pricing:

  • Isaebella: $7.00 (originally $25.95)
  • Barber: $20.76 (originally $25.95)
  • Hilary: $15.00 (originally $28.95)
  • Fezell: $17.37 (originally $28.95)
  • Bernita: $7.00 (originally $30.95)
  • Diva: $26.36 (originally $32.95)
  • Agaton: $26.36 (originally $32.95)
  • Malcolm: $7.00 (originally $22.95)
  • Yosef: $30.95
  • Fidelia: $7.00 (originally $25.95)

Payment Method

Zeelool accepts a variety of payment methods to make your shopping experience convenient.

  • Credit/Debit Cards: VISA, MasterCard, American Express, Discover
  • Digital Wallets: PayPal Express, Apple Pay (iOS app), Google Pay (Android app)
  • Buy Now, Pay Later: AfterPay, Klarna
  • Store Points: Zeelool store points
  • HSA/FSA Credit Cards: Health Savings Account (HSA) and Flexible Spending Account (FSA) credit cards.

Zeelool FAQs

FAQ

Zeelool Alternatives

Here are some alternatives to Zeelool:

  1. Glass and Lens: Offers a variety of eyeglasses and lenses.
  2. EyeBuyDirect: Known for its wide range of eyeglasses and affordable prices.
  3. Sephora: While primarily a beauty store, it also offers a selection of eyewear.
  4. Vooglam: Provides high-quality prescription glasses online.
  5. WhereLight: Offers prescription glasses online at an incredibly low price.
  6. Diff Eyewear: Offers designer sunglasses, blue light glasses, and prescription eyeglasses online.

These alternatives offer a wide variety of styles, sizes, and colors for eyewear. They are known for their quality products and competitive pricing. It's recommended to check out these websites to find the perfect pair of glasses that suits your needs. Remember to consider factors such as price, style, lens options, and customer reviews when choosing an alternative to Zeelool. Happy shopping!

FAQ

Zeelool Return Policy?

Zeelool.com has a 365-day warranty covering clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. Unsatisfactory products can be exchanged, credited, or refunded within 30 days of being received. Each order is eligible for a one-time exchange/return for any reason. If Zeelool makes a mistake when processing the order, such as making the wrong prescription or sending the wrong items, they will provide a pre-paid Shipping Label for returning the products and will issue a replacement or a full credit to Zeelool Wallet or a full refund. If a mistake is made in the order accidentally by the customer, Zeelool will not be responsible for providing the prepaid shipping label and the products should be returned by the customer. If a credit or a refund is wanted, the original shipping fee on the order, if any, is non-refundable. The credit/refund (excluding the shipping fee, if there is any) will be processed within 7 days after Zeelool receives the returned package. If an exchange is wanted, Zeelool will send the new item(s) after they receive the returned package. The price of the new item(s) should be equivalent to the original item(s) and the price difference will be needed if there is any.

For shipping, Zeelool offers Standard Shipping (14-21 Days), Advanced Shipping (10-16 Days), and Business Express (7-14 Days). The shipping fee varies from $6.95 to $18.95 depending on the shipping method chosen. Free standard shipping is offered for orders over USD $69.00. The package can be tracked directly on the TRACK ORDER option with the email address. Please note that additional shipping costs may apply for shipments with more than twenty (20) pairs. Additional time may be required due to issues including invalid addresses and custom clearance problems, or Force Majeure such as COVID-19.

FAQ

Can I cancel an order placed with Zeelool?

Yes, you can cancel an order placed with Zeelool. To do so, you need to contact their Customer Service Team. It's best to reach out within 24 hours of placing the order. If the items are already being processed, there might be additional charges.

FAQ

What are the shipping costs for products purchased from Zeelool?

Zeelool offers three tiers of shipping for U.S. orders:

  1. Standard Shipping: $6.95, with an estimated delivery time of 14 to 21 days.
  2. Advanced Shipping: $9.95, with an estimated delivery time of 10 to 16 days.
  3. Business Express: $18.95, with an estimated delivery time of 7 to 14 days.

Additionally, standard shipping is free for orders over $69.

FAQ

What is the warranty period for products purchased from Zeelool?

Zeelool offers a 365-day warranty from the day you receive the products. This warranty covers clear defects in material and workmanship. However, it does not cover damage caused by accidents, negligence, or improper care.

FAQ

How To Open A Zeelool Account?

To open an account on Zeelool, follow these steps:

  1. Visit the Zeelool website.
  2. Click on the Account or Sign In option usually located at the top right corner of the website.
  3. Select the Create an Account or Sign Up option.
  4. Enter the required information such as email address and password.
  5. Click on the Submit or Create Account button.

After these steps, an account should be successfully created on Zeelool. If there's a need to change the password in the future, there's an option to do so in the account settings. Remember to keep the login credentials safe for future use. Happy shopping!

FAQ

How long does it take to receive an order from Zeelool?

The delivery time for orders from Zeelool depends on the shipping method you choose:

  1. Standard Shipping: 14 to 21 days.
  2. Advanced Shipping: 10 to 16 days.
  3. Business Express: 7 to 14 days.
FAQ

About Zeelool.com Popular Products and Services?

Zeelool.com is an online platform that offers a wide range of eyewear products. They specialize in glasses, sunglasses, and contact lenses. Their selection includes classic & vintage style frames, fashion frames, sporty frames, and children’s frames. Zeelool.com is known for its innovative design and exquisite craftsmanship, offering diverse eyewear selections that are stylish, innovative, and of top-quality. They provide uniquely stylish eyewear, crafting unique eyewear styles for people from all around the world.

Zeelool.com meticulously selects premium materials, leverages cutting-edge technology, and combines unique design with exquisite craftsmanship to unlock infinite possibilities in design. It creates multiple product lines, catering to the diverse wearing needs of individuals with different identities and personalities in various occasions while pursuing both wearability and fashion.

To address the common issue of size and style mismatches in online eyewear shopping, Zeelool.com has specifically developed and introduced 3D virtual try-on technology. It provides a comprehensive online try-on experience, enabling each customer to more intuitively assess the wearing effect, ensuring that they can confidently select eyewear that perfectly fits.

Due to a large volume of export orders, Zeelool.com offers discounted prices, allowing each customer to enjoy savings while ensuring quality assurance. Additionally, Zeelool.com's exclusive assembly line eliminates the fixed costs typically associated with part agencies, while bypassing intermediaries and retailers, thereby reducing the costs of online operations. This enables customers to obtain higher quality eyewear at competitive prices. The direct sales model ensures price rationality while providing a more flexible and efficient shopping experience.

With long-standing partnerships with global express delivery operators such as UPS, FedEx, and DHL, Zeelool.com provides each customer with world-class, reliable logistics services. Each order is meticulously packaged by professional personnel according to strict standards, and undergoes additional checks and packaging before shipping to ensure the safe arrival of the products.

FAQ

What is Zeelool's customer service contact?

The customer service contact for Zeelool is +1 (302) 990-0619. The service hours are from 7:00 AM - 1:00 AM the next day (PT) from Monday to Friday, and from 5:00 PM - 1:00 AM the next day (PT) on Saturday and Sunday. Additionally, customers can reach out to Zeelool via email at support@zeelool.com. For further assistance, customers can also use the live chat feature available on their website.

FAQ

How do I return a product to Zeelool?

To return a product to Zeelool, follow these steps:

  • Contact Zeelool Customer Service Team. If you want to modify or cancel your order, reach out to them before shipment.
  • Unsatisfactory products can be exchanged, credited, or refunded within 30 days of being received.
  • If Zeelool made a mistake when processing the order, they will provide a pre-paid Shipping Label for returning the products and will issue a replacement or a full credit to Zeelool Wallet or a full refund.
  • If you made a mistake in your order accidentally, you should return the products yourself.
  • If you want a credit or a refund, the original shipping fee on the order, if any, is non-refundable.
  • The credit/refund (excluding the shipping fee, if there is any) will be processed within 7 days after Zeelool receives your returned package.
  • If you want to exchange, Zeelool will send you the new item(s) after they receive your returned package.
  • Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
  • Make sure you do not include non-Zeelool items by accident in your returned package.

Please note that Zeelool offers a 365-day warranty (from the day of receiving the products), covering clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.

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